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How playmogo Handles Your Personal Information

Your account data stays with us — we collect only what we need to run your account, process payments through PayPal, Venmo, and Play+, and keep your sessions secure.

Data You ControlSecure Account SessionsPayPal, Venmo, Play+ ContextContact Us Anytime
playmogo How playmogo Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply encryption to data in transit and at rest, so information moving between your device and our servers — including payment confirmations from PayPal, Venmo, and Play+ — is protected at every step. Access to your personal records inside our systems is limited to staff who need it to operate your account or fulfill a legal obligation.

Cookies and Tracking We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage non-essential cookies through your browser settings at any time.
Account Security Your login is protected by password hashing and optional two-factor authentication. We flag unusual access attempts and may ask you to verify your identity before granting entry.
Data Retention Active account data is kept while your account is open. After closure, we retain records for the period required under applicable law, then delete or anonymize them.
Requesting Changes To access, correct, or request deletion of your data, contact support with your registered email. We process verified requests within the timeframe state law requires.
REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about your data, want to submit an access request, or need to update information tied to your account, our support team handles privacy requests directly. Reach out through any of the channels below and we'll respond as quickly as we can.

Live Chat Start a chat session from your account dashboard. Privacy and data requests are handled by the same team that manages account help.
Email Support Send your request to our support address listed in your account settings. Include your registered email so we can locate your record quickly.
Account Settings Some data updates — like your contact email or payment method on file — can be made directly inside your account without contacting support.

Common Questions About Your Data

Real questions we hear from account holders about how their information is stored, who sees it, and what you can do about it.

We collect your name, email address, date of birth, and identity verification documents. Payment details from PayPal, Venmo, or Play+ are handled through those processors and are not stored on our servers in full.

We share only what is necessary — payment processors receive transaction data to complete a deposit or withdrawal, and we may share with law enforcement if required by law. We do not sell your data.

Contact our support team using the email address on your account. Include your registered email in the message. We will verify your identity and send your data summary within the period your state requires.

Yes. Where your state law permits a deletion request, we honor it. Some data may need to be retained for legal or financial compliance reasons even after an account closes.

We keep records for the period required under applicable state and federal law after account closure. Once that retention period ends, your data is deleted or anonymized.

Transactions route through each provider's own encrypted infrastructure. We receive a confirmation and a transaction reference — we do not store your full PayPal or Venmo credentials on our end.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.